Refund policy

 

Welcome to Better Digital. We specialise in providing top-tier Shopify development services. Though we do not sell products directly, your satisfaction with our services is our priority. This Refund Policy outlines how we handle requests for refunds to ensure clarity and satisfaction for our clients.

Eligibility for a Refund

• Services not delivered: If we fail to deliver the agreed-upon services, clients may be eligible for a refund.
• Non-conformance to project specifications: If the final service significantly deviates from the agreed-upon project specifications provided by the client, we will first attempt to rectify the issue. If rectification is not possible, a refund may be considered.

Process for Requesting a Refund

1. Contact us: To initiate a refund request, please contact our team via the contact page. Provide a detailed explanation of your reason for the refund request.
2. Review: Our team will review your request, which may involve asking for additional information or documentation regarding the project.
3. Outcome: We will be in touch ASAP to communicate the final outcome.

Exceptions
Note that certain circumstances may not be eligible for a refund, including:

• Projects completed according to the client's specifications but later subject to change requests.
• Delays caused by the client, such as late provision of necessary materials or approvals.